FAQs

Frequently asked questions

Do I need to download an app?

No. You sign up once in your browser with your name and phone number. Every session, we send a one-tap link on WhatsApp a few minutes before class — that's the whole flow.

How does the free trial work?

Every new student gets a 90-day free trial with no payment info required. You get full access to live sessions during the trial. Near the end, we'll send you a WhatsApp message with a link to choose a membership or session pack if you'd like to continue.

What's the difference between a membership and a session pack?

A membership gives you unlimited live sessions for a fixed term (3, 6, or 12 months). A session pack gives you a set number of credits (20, 50, or 100) that are used up one per class you complete — credits never expire. Memberships work out cheaper per class if you practice regularly; packs are better if your schedule is unpredictable.

What happens if I miss a class?

Nothing is held against you — we track your streak to help you build consistency, not to penalize a missed day. If your streak breaks, just join your next scheduled class to start a new one.

How do I confirm I attended a class?

Tap the class link we send on WhatsApp to join the live session. After class, we may send a quick WhatsApp prompt — tap the button to confirm you practiced, and it's logged automatically.

Can I switch batches or timings?

Yes — message us on WhatsApp or email support@dilse.yoga and we'll get you moved.

I'm outside India — can I still join?

Yes. International students pay in USD via card, and everything else works exactly the same — same live sessions, same WhatsApp reminders.

What's your refund policy?

See our Terms & Conditions for the full policy — in short, unused session-pack credits and memberships with no sessions attended are eligible for a refund within 7 days of purchase.

Is yoga safe if I have an injury or medical condition?

Please consult your doctor before starting any new physical practice, especially if you have an existing injury, are pregnant, or have a medical condition. Let your instructor know before your first session so sessions can be adapted where needed. See our Liability Waiver for more detail.

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